Reputation & Sentiment Analysis
What Is Reputation & Sentiment Analysis?
This feature automatically evaluates the tone and mood behind every mention of your business — positive, negative, or neutral.
It gives you a clear picture of your brand’s reputation.
Why Your Business Needs This
✔ Catch Negative Issues Early
Stop small problems from becoming brand crises.
✔ Improve Customer Experience
See what customers really think.
✔ Make Smarter Marketing Decisions
Align messages with customer sentiment.
✔ Protect Your Reputation
Handle issues before they escalate.
✔ Build Long-Term Brand Trust
Know your reputation score at all times.
What You Get
- Sentiment scoring (positive/negative)
- Reputation timeline
- Risk warnings
- Weekly reputation summary
- Topic sentiment breakdown
- Negative alert priority
Included In Plans
Essentials: ✔
Intelligence Suite: ✔
Dominator: ✔